Shipping Policy

Thank you for visiting and shopping at Royal Coffee & Tea Innovations B.V. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing time All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

Ship To	Shipment Method	Shipment Costs order <€20	Shipment Costs order >€20	Shipment Costs order >€30	Shipment Costs order >€50	Estimated delivery time
Netherlands,Belgium, Germany	GLS	€4,95	€3,50	FREE	FREE	2 business days
France	GLS	€4,95	€4,95	€3,50	FREE	2 business days
Other EU-Countries	GLS	€10	€10	€10	FREE	2-5business days
Other NON-EU-Countries	GLS	€19,95	€19,95	€19,95	€19,95	2-5 business days

Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours. Customs, Duties and Taxes Royal Coffee & Tea Innovations B.V is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages Royal Coffee & Tea Innovations B.V is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged

• Returned items must be returned in original packaging and are unopened.

• Returned items must have no visible signs of use

To initiate a return or exchange, please fill in the return form.